150K Providers · 1M Payer Calls
Patient Billing
Appointment Scheduling
Benefit Verification
Switchboard
Annual Re-Engagement
As seen in:
Most practices meet Prosper AI on a phone call. Behind that call, Prosper’s agents read referral faxes, text patients, take web bookings, log into payer portals and work open balances.
Answer every patient call 24/7 and book, reschedule or cancel in the EHR using your real provider, location and insurance rules
Read incoming referral faxes and reach the referred patient by phone and text to get the appointment booked
Book patients online through the same rules engine as the voice agents, so web bookings follow the same provider and insurance restrictions
Call and text overdue and lapsed patients through recall, reactivation and waitlist campaigns, tracking each one from first touch to booked appointment
Run recurring outreach like appointment follow-ups and waitlist backfills on a schedule you set, with every call, text and booking link tied to one patient record
Run one-off campaigns from a patient list and a goal, with outcomes reported patient by patient
Check coverage mid-call through the clearinghouse first, then payer portals, and call the payer only when needed
Log into payer portals and call the payer when a portal can’t answer
Chase prior auth decisions on payer portals and by phone, then route approvals and denials to the right person
Answer the billing line, look up the balance and take payment on the call or by text link
Call patients with open balances and stop the moment a bill is settled, however it was paid
Answer statement and balance questions from the live ledger and set up payment plans
Organizations across specialties use AI phone agents to manage high call volumes and deliver faster, more reliable patient access.
of calls resolved end-to-end
coverage, including weekends
reduction in operational costs
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
Patients get scheduled faster, staff handle fewer routine calls, and benefits are verified before the visit — all with Prosper’s AI Front Desk.
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Built on battle-tested Blueprints™, Prosper AI's voice agents are ready to deploy and already trained on the calls that matter most.
Most voice AI handles one part of the problem. Prosper AI handles all of it.
No menus. No hold times. Just answers.
Prosper AI's Gen 3 agents understand natural speech, handle mid-call topic changes, and never route callers to a menu. Scheduling, intake, refills, billing questions are all handled in a single conversation.
Where other AI stops, Prosper AI keeps going.
When electronic eligibility checks fall short, Prosper AI calls the payer directly, navigating IVR trees, waiting on hold, and speaking with a live rep if needed. No staff involvement. No dropped workflows.
Reads it. Writes to it. No manual entry.
ROI starts in weeks, not quarters.
Built into your practice, not bolted onto it.
We offer scalable solutions, real-time analytics, and 99.99% uptime to help you deliver exceptional customer experiences.
Every call is automatically reviewed by AI for accuracy, compliance, and quality. Get real-time analytics and insights without relying on manual audits.
Use API-first integrations with your PMS and your EHR to integrate Prosper AI’s agents and start leveraging AI for your operations.
An AI Agent Manager works with your team to configure workflows and train the agent. You’ll have full dashboard access to make updates anytime, and go live in just 3 weeks.
Books and reschedules appointments
Answers patients' billing questions
Reminds patients of balances and collects payment on the call
Schedules annual check-ups
Books and reschedules appointments
Handles scheduling, reschedules, and cancels. Collects insurance details from patients on the same call, and logs info directly in your PMS.
Answers patients' billing questions
Handles questions like "I thought insurance paid for this?" or "Why do I see two charges in my statement" by checking statements in your PMS/EHR. Explains charges, collects payments, and transfers to staff when needed.
Reminds patients of balances and collects payment on the call
Performs patient courtesy calls to explain balances (e.g., why insurance covered only 80%) and collect payment. Follows up across phone, SMS, and email to maximize collection success.
Schedules annual check-ups
AI agents automatically call patients due for annual or quarterly check-ups if no appointment is on file. Follow up with text and email reminders to boost re-engagement and maximize revenue.
Confirms upcoming visits and reduces no-shows
Answers inbound calls, handles questions, and routes to the right place
Verifies patient benefits and plan details
Initiates and follows up on prior authorizations
Confirms upcoming visits and reduces no-shows
Contacts patients by phone, SMS, and email to confirm upcoming appointments and reduce no-shows.
Answers inbound calls, handles questions, and routes to the right place
No more “press 1, press 2” menus; replace robotic phone trees with a conversational switchboard. Answers basic patient questions and redirects calls intelligently.
Verifies patient benefits and plan details
When portals fall short, Prosper’s agents call payers directly, navigating phone trees, waiting on hold, and speaking to reps to verify benefits. Questions and follow-ups are powered by our battle-tested Blueprints™ or tailored to your workflows.
Initiates and follows up on prior authorizations
Prosper’s agents call payers to check if prior authorization is required, initiate requests, and track the status of existing ones. They navigate decision trees, speak with representatives, gather details, and enter everything back into your EHR or system of record.
Checks claim status, retrieves EOB, and extracts details from faxes
Call payors to gather denial info and request resubmission
Handles prescription refill status and questions
Greets providers and patients
Checks claim status, retrieves EOB, and extracts details from faxes
For claims not adjudicated after 30 days, Prosper’s agents call payers directly. Integrated with your EHR or system of record, they log results straight into your workflow.
Call payors to gather denial info and request resubmission
Electronic channels often don’t provide enough detail for appeals. Prosper’s AI Agents call payers directly, speak with representatives, and gather the denial information needed to file. They can request EOBs via fax, push back on errors, or request resubmission when appropriate.
Handles prescription refill status and questions
AI agents check refill status, submit new requests, and remind patients about uncollected prescriptions, all synced with your existing systems.
Greets providers and patients
Cut call times and reduce frustration by letting conversational AI handle initial routing for patients and providers.
Provides claims information
Provides authorization information
Provides benefits information to providers and patients
Provides claims information
AI agents respond to claims inquiries by connecting to your IT systems, retrieving status updates, and answering provider or patient questions in real time.
Provides authorization information
Automate prior authorization inquiries with AI agents that connect to your systems, verify providers or patients, and relay information naturally.
Provides benefits information to providers and patients
AI agents provide benefits information to providers and patients, including specific CPT details, through direct integration with your systems.
Trusted by healthcare organizations to handle critical operations with accuracy and consistency
COO at Northeast OBGYN
VP of Healthcare Provider Solutions
CEO of The 44 Group, Co-founder of The Executive Roundtable, a provider consortium of 600+ physicians
COO of Piedmont Plastic Surgery & Dermatology
CEO of Imagine Software
VP of Healthcare Provider Solutions
Faster calls. Lower costs. Higher accuracy. All with less effort from your team.
Automates phone-based workflows to slash manual effort and lower costs without sacrificing performance.
Drives more appointments, tighter scheduling, and better provider utilization. Reduces denials with accurate benefit checks, prior auths, and timely claim follow-ups.
Reviews every call, delivering near-perfect accuracy at scale, outperforming human agents.
The AI workforce for multi-site ambulatory ops
Manage patient access across locations, tailored for specialty practices such as Dermatology, Primary Care, Ophthalmology, Gastroenterology, OB/GYN, and Orthopedics.
Built for the scale and integration complexity of enterprise healthcare
Handle both patient and payor phone calls in a single workflow. Live in three weeks across 80+ EHR integrations.
The AI infrastructure your customers are asking for.
Bring voice automation to your provider network. Athenahealth, Imagine Software, and Firstsource use Prosper AI.
Put Prosper’s AI voice agents to work — and free your team from manual calls, so they can focus on higher-value care.
