This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Purpose of the Privacy Policy
This Privacy Policy explains how Prosper collects, uses, and shares information about you when you use our AI-driven Revenue Cycle Management (RCM) services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
Overview of Data Collected and Its Use
We collect various types of information to provide and improve our services, including personal information and usage data. This policy outlines what data we collect, how we use it, and the choices you have regarding your information.
Types of Information Collected
Prosper collects the following types of information:
Methods of Collection
We collect information in several ways:
How the Information Is Used
We use the information we collect for various purposes, including:
Data Processing for AI Functionalities
Your data may be processed by our AI systems to enhance and optimize the functionalities of Prosper, such as improving scheduling accuracy, eligibility verification, and claims status checks.
Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our service, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes specified by Prosper.
Legal Obligations
We may disclose your information if required to do so by law, such as in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction. We will notify you of any such changes and provide you with options regarding your data.
Measures Taken to Protect User Data
We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security audits to ensure the integrity of our systems.
User Responsibilities for Data Security
While we take significant steps to protect your information, it is also important that you protect your account credentials and notify us immediately if you suspect any unauthorized access to your account.
Rights to Access, Correct, or Delete Personal Information
You have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. You can exercise these rights by contacting us through the information provided in the contact section of this policy.
Opt-Out Options for Data Processing
If you prefer not to have your data used for certain purposes, such as marketing communications or data processing by our AI systems, you can opt out by following the instructions provided in our communications or by contacting us directly.
Explanation of Cookies and Their Use
Cookies are small data files stored on your device that help us understand how you use our service and enhance your experience. We use cookies for purposes such as remembering your preferences, analyzing site traffic, and providing targeted advertising.
User Options for Managing Cookies
You can manage your cookie preferences through your browser settings. You may choose to disable cookies, but please note that doing so may affect the functionality of certain features of our service.
Statement Regarding Services Not Directed to Children Under a Certain Age
Prosper's services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Parental Consent Requirements
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so that we can take appropriate action.
Procedures for Notifying Users of Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make significant changes, we will notify you by email or through an announcement on our website. It is important that you review these notifications to stay informed about how your information is protected.
Effective Date of Changes
The date at the top of this Privacy Policy indicates when it was last updated. Any changes will become effective immediately upon posting unless otherwise specified.
How Users Can Contact You with Privacy Concerns or Questions
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [support email] or [phone number]. We are committed to addressing your concerns and will respond to your inquiries as quickly as possible.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.
Prosper’s processing of Protected Health Information collected through the use of our Products and Services is done at the direction of our customers who are the “covered entity” or a business associate (as that term is defined by HIPAA), and is governed by the applicable business associate agreement between Prosper and the covered entity and/or the business associate.
Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies.
Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
By email: info@useprosper.co