1. Introduction

Purpose of the Privacy Policy
This Privacy Policy explains how Prosper collects, uses, and shares information about you when you use our AI-driven Revenue Cycle Management (RCM) services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Overview of Data Collected and Its Use
We collect various types of information to provide and improve our services, including personal information and usage data. This policy outlines what data we collect, how we use it, and the choices you have regarding your information.

2. Information Collection

Types of Information Collected
Prosper collects the following types of information:

  • Personal Information: This includes your name, email address, phone number, and other details you provide when creating an account or using our services.
  • Usage Data: We collect information about how you interact with our service, such as your IP address, browser type, pages visited, and the time and date of your visits.

Methods of Collection
We collect information in several ways:

  • Direct Input: Information you provide directly when you sign up for an account, fill out forms, or communicate with us.
  • Automated Tracking: We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our service automatically.

3. Use of Information

How the Information Is Used
We use the information we collect for various purposes, including:

  • Providing Services: To deliver and manage the Prosper services you have requested.
  • Improving Functionality: To analyze how our service is used and make improvements based on user behavior.
  • Communication with Users: To send you updates, notifications, and support communications related to your use of our service.

Data Processing for AI Functionalities
Your data may be processed by our AI systems to enhance and optimize the functionalities of Prosper, such as improving scheduling accuracy, eligibility verification, and claims status checks.

4. Data Sharing and Disclosure

Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our service, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes specified by Prosper.

Legal Obligations
We may disclose your information if required to do so by law, such as in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction. We will notify you of any such changes and provide you with options regarding your data.

5. Data Security

Measures Taken to Protect User Data
We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security audits to ensure the integrity of our systems.

User Responsibilities for Data Security
While we take significant steps to protect your information, it is also important that you protect your account credentials and notify us immediately if you suspect any unauthorized access to your account.

6. User Rights

Rights to Access, Correct, or Delete Personal Information
You have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. You can exercise these rights by contacting us through the information provided in the contact section of this policy.

Opt-Out Options for Data Processing
If you prefer not to have your data used for certain purposes, such as marketing communications or data processing by our AI systems, you can opt out by following the instructions provided in our communications or by contacting us directly.

7. Cookies and Tracking Technologies

Explanation of Cookies and Their Use
Cookies are small data files stored on your device that help us understand how you use our service and enhance your experience. We use cookies for purposes such as remembering your preferences, analyzing site traffic, and providing targeted advertising.

User Options for Managing Cookies
You can manage your cookie preferences through your browser settings. You may choose to disable cookies, but please note that doing so may affect the functionality of certain features of our service.

8. Children's Privacy

Statement Regarding Services Not Directed to Children Under a Certain Age
Prosper's services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Parental Consent Requirements
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so that we can take appropriate action.

9. Changes to the Privacy Policy

Procedures for Notifying Users of Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make significant changes, we will notify you by email or through an announcement on our website. It is important that you review these notifications to stay informed about how your information is protected.

Effective Date of Changes
The date at the top of this Privacy Policy indicates when it was last updated. Any changes will become effective immediately upon posting unless otherwise specified.

10. Contact Information

How Users Can Contact You with Privacy Concerns or Questions
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [support email] or [phone number]. We are committed to addressing your concerns and will respond to your inquiries as quickly as possible.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Acceptance of Terms. By using the Service, you agree to be bound by these Terms. If you do not agree
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Prosper Tech
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: New York, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Eligibility. You represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you may not use the Service.
  • Modification of Terms. Prosper AI reserves the right, at its sole discretion, to modify these Terms, including the Privacy Policy and other policies incorporated herein, at any time and without prior notice.
  • "Prosper AI" refers to Prosper Tech, Inc. and its directors, officers, employees, agents, and affiliates.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Prohibited Uses. You agree not to use the Service for any unlawful purpose or in any way that violates local, state, national, or international laws. You are solely responsible for ensuring that your use of the
  • Service complies with all applicable laws and regulations. Prohibited uses include but are not limited to:
    • Criminal activities
    • Malicious, fraudulent, or illegal purposes
    • Infringement of Prosper AI or third party intellectual property rights
    • Defamatory, harassing, abusive, or threatening use
    • Distribution of unauthorized spam
    • Transmission of viruses, malware, or other destructive code
    • Gathering or transmitting personal information without consent
    • Interference with service functionality or security features
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • User Content: You are solely responsible for any content you contribute, post, or transmit via the Service ("User Content"). You guarantee that your User Content complies with the Acceptable Use Policy (see below). Prosper AI does not claim ownership of User Content. However, by submitting User Content, you automatically grant Prosper AI a perpetual, worldwide, non-exclusive, royalty-free, irrevocable license to use, store, reproduce, modify, create derivative works, publish, distribute and sublicense your User Content in connection with operating and providing the Service.
  • User Account. To access certain features, you may be required to register and create a user account. When you register, you agree to: (a) provide accurate, current and complete account information, (b) maintain and promptly update your information, (c) maintain the confidentiality of your login credentials, and (d) be fully responsible for all use of your account and for any actions that take place through your account, whether or not authorized by you. You may not select an inappropriate username that violates this Agreement or impersonates someone else.
  • Website refers to Prosper, accessible from useprosper.co, getprosperapp.com or getprosper.ai
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • Name,
  • Phone number
  • Billing information, and other contact details.
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

Prosper’s processing of Protected Health Information collected through the use of our Products and Services is done at the direction of our customers who are the “covered entity” or a business associate (as that term is defined by HIPAA), and is governed by the applicable business associate agreement between Prosper and the covered entity and/or the business associate.

Third party information

Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies.

Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
    The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • To Personalize Your Experience: To tailor the content and information that we may send or display to you, and to otherwise personalize your experience while using the Service.
  • For Analytics and Research: To analyze usage trends and preferences, diagnose technical issues, and improve the overall quality and user experience of the Service.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@useprosper.co