Hospitals & Health Systems
Books and reschedules appointments
Answers patients' billing questions
Reminds patients of balances and collects payment on the call
Schedules annual check-ups
Books and reschedules appointments
Handles scheduling, reschedules, and cancels. Collects insurance details from patients on the same call, and logs info directly in your PMS.
Answers patients' billing questions
Handles questions like "I thought insurance paid for this?" or "Why do I see two charges in my statement" by checking statements in your PMS/EHR. Explains charges, collects payments, and transfers to staff when needed.
Reminds patients of balances and collects payment on the call
Performs patient courtesy calls to explain balances (e.g., why insurance covered only 80%) and collect payment. Follows up across phone, SMS, and email to maximize collection success.
Schedules annual check-ups
AI agents automatically call patients due for annual or quarterly check-ups if no appointment is on file. Follow up with text and email reminders to boost re-engagement and maximize revenue.
Confirms upcoming visits and reduces no-shows
Answers inbound calls, handles questions, and routes to the right place
Verifies patient benefits and plan details
Initiates and follows up on prior authorizations
Confirms upcoming visits and reduces no-shows
Contacts patients by phone, SMS, and email to confirm upcoming appointments and reduce no-shows.
Answers inbound calls, handles questions, and routes to the right place
No more “press 1, press 2” menus; replace robotic phone trees with a conversational switchboard. Answers basic patient questions and redirects calls intelligently.
Verifies patient benefits and plan details
When portals fall short, Prosper’s agents call payers directly, navigating phone trees, waiting on hold, and speaking to reps to verify benefits. Questions and follow-ups are powered by our battle-tested Blueprints™ or tailored to your workflows.
Initiates and follows up on prior authorizations
Prosper’s agents call payers to check if prior authorization is required, initiate requests, and track the status of existing ones. They navigate decision trees, speak with representatives, gather details, and enter everything back into your EHR or system of record.
Checks claim status, retrieves EOB, and extracts details from faxes
Call payors to gather denial info and request resubmission
Handles prescription refill status and questions
Greets providers and patients
Checks claim status, retrieves EOB, and extracts details from faxes
For claims not adjudicated after 30 days, Prosper’s agents call payers directly. Integrated with your EHR or system of record, they log results straight into your workflow.
Call payors to gather denial info and request resubmission
Electronic channels often don’t provide enough detail for appeals. Prosper’s AI Agents call payers directly, speak with representatives, and gather the denial information needed to file. They can request EOBs via fax, push back on errors, or request resubmission when appropriate.
Handles prescription refill status and questions
AI agents check refill status, submit new requests, and remind patients about uncollected prescriptions, all synced with your existing systems.
Greets providers and patients
Cut call times and reduce frustration by letting conversational AI handle initial routing for patients and providers.
Provides claims information
Provides authorization information
Provides benefits information to providers and patients
Provides claims information
AI agents respond to claims inquiries by connecting to your IT systems, retrieving status updates, and answering provider or patient questions in real time.
Provides authorization information
Automate prior authorization inquiries with AI agents that connect to your systems, verify providers or patients, and relay information naturally.
Provides benefits information to providers and patients
AI agents provide benefits information to providers and patients, including specific CPT details, through direct integration with your systems.
We offer scalable solutions, real-time analytics, and 99.99% uptime to help you deliver exceptional customer experiences.
Independently audited security controls to safeguard sensitive healthcare data
Protects PHI with strict privacy safeguards and Business Associate Agreements
Deploy Prosper in the cloud or on-premise to meet your IT and compliance needs
Monitor every call with dashboards that track accuracy and performance at scale
Faster calls. Lower costs. Higher accuracy. All with less effort from your team.
Automates phone-based workflows to slash manual effort and lower costs without sacrificing performance.
Drives more appointments, tighter scheduling, and better provider utilization. Reduces denials with accurate benefit checks, prior auths, and timely claim follow-ups.
Reviews every call, delivering near-perfect accuracy at scale, outperforming human agents.
Use our AI platform with the tools you already run — whether it's Kareo, AdvancedMD, AthenaCollector, or a custom RCM stack.
Trusted by healthcare organizations to handle critical operations with accuracy and consistency
COO at Northeast OBGYN
President
