Leading Healthcare Organizations Choose Prosper
Health Plans and BPOs

You are receiving AI phone calls in your call centers on behalf of providers and want to bring that technology also to life. Prosper AI helps you develop and implement custom AI voice agents based on generative AI to increase containment well beyond the existing IVAs.

Use Cases

Meet Your AI Voice Agent Team

Payor Switchboard Routing

Greets providers and patients

Eva

Payor Claims Agent

Provides claims information

Mia

Payor Authorization Agent

Provides authorization information

Dan

Payor Benefits Agent

Provides benefits information to providers and patients

Sam

Payor Switchboard Routing

Greets providers and patients

Eva
Description

Cut call times and reduce frustration by letting conversational AI handle initial routing for patients and providers.

Impact
  • 60% of billing calls handled
  • Higher collections
  • 50% lower cost

Payor Claims Agent

Provides claims information

Mia
Description

AI agents respond to claims inquiries by connecting to your IT systems, retrieving status updates, and answering provider or patient questions in real time.

Impact
  • Increase containment to 50% of calls
  • Reduce operational cost by +40%

Payor Authorization Agent

Provides authorization information

Dan
Description

Automate prior authorization inquiries with AI agents that connect to your systems, verify providers or patients, and relay information naturally.

Impact
  • Increase containment to 50% of calls
  • Reduce operational cost by +40%

Payor Benefits Agent

Provides benefits information to providers and patients

Sam
Description

AI agents provide benefits information to providers and patients, including specific CPT details, through direct integration with your systems.

Impact
  • Increase containment to 50% of calls
  • Reduce operational cost by +40%
Built to Scale

Enterprise-Grade Security and Reliability

SOC 2 and HIPAA compliant with 99.99% uptime, built to meet the standards of healthcare enterprises.

SOC 2 Type II Compliant

Independently audited security controls to safeguard sensitive healthcare data

HIPAA Compliant

Protects PHI with strict privacy safeguards and Business Associate Agreements

Available On-Premise or Cloud

Deploy Prosper in the cloud or on-premise to meet your IT and compliance needs

Full QA Visibility & Reporting

Monitor every call with dashboards that track accuracy and performance at scale

Impact

AI Voice Agents that Drive Real ROI

Faster calls. Lower costs. Higher accuracy. All with less effort from your team.

50%+

Cost Reduction

Automates phone-based workflows to slash manual effort and lower costs without sacrificing performance.

20%+

Revenue Increase

Drives more appointments, tighter scheduling, and better provider utilization. Reduces denials with accurate benefit checks, prior auths, and timely claim follow-ups.

99%+

QA Accuracy

Reviews every call, delivering near-perfect accuracy at scale, outperforming human agents.

Integration Ready

Designed for Your Ops Stack

Use our AI platform with the tools you already run — whether it's Kareo, AdvancedMD, AthenaCollector, or a custom RCM stack.

No-code onboarding available
Go Live

Launch in 3 Weeks.

 See Value Immediately.

Week 1-2

Train Your AI Agent

Week 1

Provide your guidelines

Week 2

Test and refine internally

Week 3-4

Ramp Real Calls

Week 3

Launch live calls and iterate

Week 4

Provide feedback and train the AI

Week 5+

Expand

Scale AI agents to more call types, and ask why you didn’t launch AI agents before

Our team partners with you every step of the way

Testimonials

Our Customers Speak For Us

Trusted by healthcare organizations to handle critical operations with accuracy and consistency

“Prosper has redefined how our call center runs by simplifying intricate processes, shortening patient wait times and boosting efficiency, all the while sounding very human. They have automated 50% of our scheduling calls. The team’s ability to deliver at speed, and customize to our needs has been incredible."

Nathan Woelfel

COO at Northeast OBGYN

"We’ve been impressed by how consistently Prosper’s AI Agents verify pharmacy and medical benefits for drugs. They navigate payor decision trees, speak with payors, and extract the information for us, all automatically with AI. Quality assurance is paramount for us, and Prosper’s accuracy has been outperforming humans in side-by-side reviews.”

Lucine King

President